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All FAQs
Below are answers to frequently asked questions from our customers. If you have Ops-Core-specific questions, check out this FAQ.
Can't find an answer here? Please contact your local distributor or our customer service team. Thanks for considering Gentex Corporation!
Many of our products are built-to-order and have extended lead times ranging from 4-24 weeks. Please refer to the individual product page(s) for more information.
Thank you for considering Gentex Corporation, where we’ve created an environment where great ideas and great people can thrive.
Visit our career site to view current opportunities and learn how you can join our multinational team of over 900 exceptional and dedicated employees around the world and work on challenging and rewarding projects, grow your skills, and advance your career. Together, you and Gentex can build a career that’s uniquely yours.
Gentex Corporation welcomes opportunities to work with a wide variety of quality suppliers that provide materials and components used in the manufacture of our high-quality products. To learn more about becoming a Gentex supplier, which employs an ISO certified Quality Management System, please reach out to the contact listed below in your area of interest. Thank you for considering Gentex Corporation.
Helmets
Respiratory
Communications
Optics
Industrial Safety
SUPPLIER DIVERSITY
Gentex is committed to providing the maximum practical opportunity for small or disadvantaged businesses to participate in Gentex’s procurement processes. Click here to lean more about our supplier diversity plan.
PURCHASE ORDERS
For Suppliers requiring copies of the Gentex Purchase Order Terms & Conditions please refer to the following documents:
US Terms & Conditions
US Product Assurance Requirements & Guidelines
Gentex Corporation uses many forms of media to inform and stay in touch with its customers around the globe. If you have a media/advertising opportunity you’d like to share with us, please send information on the opportunity via email to our corporate marketing communications team, which manages buying for all our operations.
Please note: media contacts are for media/advertising inquiries only.
Gentex Corporation uses many forms of media to inform and stay in touch with its customers around the globe. If you have a news/public relations opportunity you’d like to share with us, please send information on the opportunity via email to our corporate marketing communications team.
Gentex Corporation supports programs that positively impact our customers and the communities that we operate and live in. We are especially proud that this support not only comes from our corporate donations but also the individual generosity and efforts of our employees. Click here to learn more about our community support. If you’d like Gentex to donate/support a program, please send detailed information via email to our corporate marketing communications team, which facilitates review on behalf of the corporation.
For employment verification, please send your request via email to our global human resources department at hr@gentexcorp.com.
To obtain business contact information for one of our employees, please send your request to the applicable contact area.
Click here to obtain general product, sales, media, and customer support numbers.
Gentex Corporation is a privately held company, with financial information released as appropriate at their discretion.
Our philosophy of continually reinvesting in our employees, our customers, and our capabilities and technologies reflects in the positive growth of our business and the game-changing innovations our people have made for over a century. Watch the PBS documentary on Gentex and review our historical timeline which both celebrate the key innovations and other activities that have had a profound impact on advancing the performance capability and safety of our customers.
Gentex Corporation is headquartered in Carbondale, Pennsylvania, with other locations in the U.S. and around the globe. For a list of our locations and contact information, please click here.
Gentex Corporation is committed to providing personal protection and situational awareness products to defense forces, emergency responders, and industrial personnel operating in high performance environments. We do so by delivering superior products in a manner that serves employees, customers, and the community, while preserving the environment. Review our full corporate Quality Policy.
Everything you see or read on the Site is copyrighted unless otherwise noted and may not be used, except as provided in these Terms and Conditions or in the text on the Site, without advance written permission from Gentex. Gentex neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Gentex. If you’re interested in using images found on our Site, please send an email inquiry to our Media department.
Gentex Corporation maintains this site and social media sites to inform and stay in touch with its global customers.
You may also connect with Gentex Corporation’s brands through its network of global distributors, or, contact us directly.
Gentex Corporation is made of several brand families, each supporting customers in different ways, but all with a focus on enhancing personal protection and situational awareness for people operating in high performance environments. Information on each brand can be found on their individual brand sites.
Available product manuals and other literature are available on individual product pages.
Products may be seen on display at all our locations, as well as the trade shows we attend.
To arrange for a live product demo or trial, contact us or one of our global distributors.
As a global leader in personal protection and situational awareness solutions for defense forces, emergency responders, and industrial personnel Gentex participates in many leading industry trade shows and events. Please view our schedule and visit us soon. If you’d like to receive alerts on the shows we attend and new products, click here to join our mailing list.
Continued investment in state-of-the-art in-house design & engineering, manufacturing and testing facilities brings Gentex Corporation’s innovative solutions to life and into the hands of customers quickly—with quality they can count on. Click here to learn more.
Available performance specifications of our products are found on each individual product page of this site.
Available product sizing information is located on individual product pages of this site. If you need or would like to discuss sizing for any of our products, please contact us for assistance.
EXPORT COMPLIANCE
The export of products on this site from the U.S. are subject to U.S. export laws, including the U.S. Export Administration Regulations (EAR), the International Traffic in Arms Regulations (ITAR) and sanctions administered by the Office of Foreign Asset Controls (OFAC). The export of certain items and related technical information may require prior authorization from the U.S. Government. If a product requires prior export authorization from the U.S. Government pursuant to the EAR or ITAR, the product will be identified as subject to the EAR or ITAR on the individual product page. The export of products on this site from the U.K. are subject to U.K. export laws and may also be subject to U.S. export regulations.
PURCHASING REQUIREMENTS
The online purchase of some products on this site may be limited, and certain products and transactions may require a valid end-use statement from the purchaser. If this requirement exists, the purchaser will be notified.
All of Gentex Corporation’s brands may be purchased either through this site*, the individual brand sites*, through their network of global distributors, or by contact us directly.
*Not all products are available for online purchase.
Forms of payment will vary depending on quantity, location and other factors and whether you purchase your product through this site*, the individual brand sites*, through our network of global distributors, or by contacting us directly. Whichever form of payment is made, we will work with you to ensure the process is easy.
*Not all products are available for online purchase.
Restrictions, such as export compliance, may apply to the sale of our products. Restrictions and other purchasing information may be found on each individual product page or by contacting us or one of our global distributors.
Restrictions, such as export compliance, may apply to the sale of our products. Restrictions and other purchasing information may be found on each individual product page or by contacting us or one of our global distributors.
Pricing may vary depending on order volume or other factors, which would show up during the online purchase process, or when purchases are made offline either directly with Gentex Corporation or one of its global distributors. On occasion, discounts are available on surplus products. If you have questions on pricing, please contact us.
Shipping costs vary per purchase, which would show up during the online purchase process, or when purchases are made offline either directly with Gentex Corporation or one of its global distributors. Please review information on Shipping and Returns.
SHIPPING—NEW PURCHASES
- Our products are built-to-order and have extended lead times ranging from 4-19 weeks. Please refer to the individual product page(s) for more information.
- Gentex Corporation does ship internationally through our on-line store to APO/FPO and P.O. Box addresses by way of USPS US Postal Service. We estimate up to 14 business days to deliver, however, some destinations may take longer.
- Gentex does not charge for shipping when you checkout through the Gentex Corporation online store.
ON-LINE PURCHASE RETURNS--U.S. DOMESTIC ONLY*
If you are not satisfied with your on-line purchase, you may return it within 15 days of your receipt of shipment.
- There are no refunds or exchanges on build-to-order or custom products.
- Returns will only be accepted if the item is unused, in its original condition, and in its original packaging.
- A full refund will be applied to your credit card, if your return meets these conditions.
- Please allow 10-15 business days from the date and time the item is received by Gentex Corporation to process a refund.
- You are responsible for all shipping costs and risk of loss in transit of the item, unless it was our error.
RETURN PROCESS
Before returning your item(s), please contact customer service (+1.888.894.1755) to obtain approval for the return.
DELIVER ALL ONLINE RETURNS TO:
Gentex Corporation
Attn: Returns, Order #___:
324 Main Street
Carbondale, PA 18407
USA
For your protection, please use FedEx or UPS for return shipment, and insure the shipment according to its value.
*For non-online or international online order purchase returns, please contact customer service (+1.888.894.1755).
TO MANAGE YOUR ORDERS:
- Click on the My Account Link in the top tool bar of the Gentex Corporation or individual brand sites.
- Login into your account.
- Through the Orders Feature, you can check the status of your orders, review your past completed orders, view order details, print old invoices, initiate returns, and even reorder old orders.
SET UP FOR A NEW ACCOUNT
By creating an online account with Gentex Corporation you’re able to:
- Check Out More Quickly (On and Offline)
- Receive Order Messages
- Receive Special Pricing and Promotions Messages
- View Order Status
- View Completed Orders
- Initiate Return Requests
- Create and View an Address Book
- Create and View Wish Lists
- View and Change Your Account Details
- See Your Recently Viewed Items
- View Store Credit
- Expedite Customer Service and Support
CHANGE AN ACCOUNT
- Click on the My Account Link in the top tool bar of the Gentex Corporation or individual brand sites.
- Login to your account.
- Through the Account Setting feature, you’ll be able to update your information and then save it.
CLOSE AN ACCOUNT
To ensure all facets of your online account are properly closed, please send a request to customerinfo@gentexcorp.com. Once received, they will work to provide you an account summary and notification of your online account closure for your records.
SET UP FOR A NEW ACCOUNT
By creating an online account with Gentex Corporation you’re able to:
- Check Out More Quickly (On and Offline)
- Receive Order Messages
- Receive Special Pricing and Promotions Messages
- View Order Status
- View Completed Orders
- Initiate Return Requests
- Create and View an Address Book
- Create and View Wish Lists
- View and Change Your Account Details
- See Your Recently Viewed Items
- View Store Credit
- Expedite Customer Service and Support
CHANGE AN ACCOUNT
- Click on the My Account Link in the top tool bar of the Gentex Corporation or individual brand sites.
- Login to your account.
- Through the Account Setting feature, you’ll be able to update your information and then save it.
CLOSE AN ACCOUNT
To ensure all facets of your online account are properly closed, please send a request to customerinfo@gentexcorp.com. Once received, they will work to provide you an account summary and notification of your online account closure for your records.