Advancing the performance capability and safety of our customers for over 125 years.
For more than a century, Gentex Corporation has been a leader in personal protection and situational awareness
At Gentex, we’re constantly evolving and making news with our innovative solutions that raise the industry standard.
Use our FAQ Hub to easily access our most-asked questions. If you still have questions on behalf of your department, agency, or organization, reach out to your local distributor or contact us.
If your question is about your personal web order, call Customer Service at 888-894-1755 or log into your account and go to “Messages”.
Many of our products are built-to-order and have extended lead times ranging from 4-24 weeks. Please refer to the individual product page(s) for more information.
Shipping costs vary per purchase, which would show up during the online purchase process, or when purchases are made offline either directly with Gentex Corporation or one of its global distributors. On occasion, discounts are available on surplus products. If you have questions on pricing, reach out to your local distributor or contact us OR call Customer Service at 888-894-1755 or log into your account and go to “Messages.”
SHIPPING—NEW PURCHASES – Gentex Corporation ships within the United States via UPS Ground and cannot ship to a Post Office Box (P.O. Box) address. – Gentex Corporation ships internationally to deployed military and military contractors only to APO/FPO/DPO P.O. Box addresses by way of USPS (United States Postal Service). Please note that we are not able to provide a tracking number for these shipments. – If you are a member of the US military member or a US contractor working with the US military, you must provide a signed end use statement and your official government email address. Otherwise, we are unable to process orders with foreign IP addresses or with an overseas billing address. – We estimate up to 14 business days to deliver, however, some destinations may take longer. – Gentex offers free ground shipping on orders over $500 when you checkout through the Gentex Corporation online store.
ON-LINE PURCHASE RETURNS–U.S. DOMESTIC ONLY* – If you are not satisfied with your on-line purchase, you may return it within 15 days of your receipt of shipment. – There are no refunds or exchanges on build-to-order or custom products. – Returns will only be accepted if the item is unused, in its original condition, and in its original packaging. – A full refund, minus a $25 restocking fee, will be applied to your credit card, if your return meets these conditions. The restocking fee will be waived if it is determined your return meets our warranty policy. – Please allow 10-15 business days from the date and time the item is received by Gentex Corporation to process a refund. – You are responsible for all shipping costs and risk of loss in transit of the item, unless it was our error.
RETURN PROCESS – Before returning your item(s), please contact customer service (+1.888.894.1755) to obtain approval for the return. – For your protection, please use FedEx or UPS for return shipment, and insure the shipment according to its value.
DELIVER ALL ONLINE RETURNS TO: Gentex Corporation Attn: Returns, Order #___: 324 Main Street Carbondale, PA 18407 USA
*For non-online or international online order purchase returns, please contact customer service at +1.888.894.1755.
Gentex Corporation ships internationally to deployed military and military contractors only to APO/FPO/DPO P.O. Box addresses by way of USPS (United States Postal Service). Please note that we are not able to provide a tracking number for these shipments.
-If you are a member of the US military or a US contractor working with the US military, you must provide a signed end use statement and your official government email address. Otherwise, we are unable to process orders with foreign IP addresses or with an overseas billing address. -We estimate up to 14 business days to deliver, however, some destinations may take longer.
No, all orders will be shipped complete. We do not offer partial shipments.
No. Orders do not require signatures. We are not able to request signatures required from UPS.
Orders with a shipping address in the United States ship via UPS Ground and cannot ship to a Post Office Box (P.O. Box) address.
Orders with a shipping address outside the United States ship via USPS (United States Postal Service) and only to deployed military and military contractors with APO/FPO/DPO P.O. Box addresses. Please note that we are not able to provide a tracking number for these shipments. Expedited shipping is not available.
Gentex does not charge freight for ground shipping on orders over $500. Orders under $500 will incur a $25 ground shipping fee. Expedited shipping is not available.
We currently do not offer expedited shipping. Gentex does not charge freight for ground shipping on orders over $500. Orders under $500 will incur a $25 ground shipping fee.
We do not send invoices. We do send an email notification with confirmation of payment.
If you require an invoice add a note in the “Additional Notes” section at checkout when placing your order.
Gentex Corporation is made of several brand families, each supporting customers in different ways, but all with a focus on enhancing personal protection and situational awareness for people operating in high performance environments. Information on each brand can be found on their individual brand sites.
View PureFlo FAQs
Available product manuals and other literature are available on individual product pages.
Products may be seen on display at all our locations, as well as the trade shows we attend.
To arrange for a live product demo or trial, reach out to your local distributor or contact us OR call Customer Service at 888-894-1755 or log into your account and go to “Messages.”
Continued investment in state-of-the-art in-house design & engineering, manufacturing and testing facilities brings Gentex Corporation’s innovative solutions to life and into the hands of customers quickly—with quality they can count on. Click here to learn more.
Available performance specifications of our products are found on each individual product page of this site.
Available product sizing information is located on individual product pages of this site. If you need or would like to discuss sizing for any of our products, reach out to your local distributor or contact us OR call Customer Service at 888-894-1755 or log into your account and go to “Messages.”
EXPORT COMPLIANCE
The export of products on this site from the U.S. are subject to U.S. export laws, including the U.S. Export Administration Regulations (EAR), the International Traffic in Arms Regulations (ITAR) and sanctions administered by the Office of Foreign Asset Controls (OFAC). The export of certain items and related technical information may require prior authorization from the U.S. Government. If a product requires prior export authorization from the U.S. Government pursuant to the EAR or ITAR, the product will be identified as subject to the EAR or ITAR on the individual product page. The export of products on this site from the U.K. are subject to U.K. export laws and may also be subject to U.S. export regulations.
PURCHASING REQUIREMENTS
The online purchase of some products on this site may be limited, and certain products and transactions may require a valid end-use statement from the purchaser. If this requirement exists, the purchaser will be notified.
The EUS determines the eligibility of an export-controlled purchase. This is required so Gentex can secure all authorizations required prior to exporting shipping to ensure no export violations take place.
All of Gentex Corporation’s brands may be purchased either through this site*, the individual brand sites*, through their network of global distributors, or by contacting us directly.
*Not all products are available for online purchase.
Forms of payment will vary depending on quantity, location and other factors and whether you purchase your product through this site*, the individual brand sites*, through our network of global distributors, or by contacting us directly. Whichever form of payment is made, we will work with you to ensure the process is easy.
Restrictions, such as export compliance, may apply to the sale of our products. Restrictions and other purchasing information may be found on each individual product page or you can reach out to your local distributor or contact us OR call Customer Service at 888-894-1755 or log into your account and go to “Messages.”
Restrictions, such as export compliance, may apply to the sale of our products. Restrictions and other purchasing information may be found on each individual product page or by contacting us or one of our global distributors.
We offer a variety of helmet configurations and options, allowing customers to customize their helmets by adding components. For configurations not available through the website, reach out to your local distributor or contact us OR call Customer Service at 888-894-1755 or log into your account and go to “Messages.”
Pricing and discounts may vary depending on order volume or other factors, which would show up during the online purchase process, or when purchases are made offline either directly with Gentex Corporation or one of its global distributors. On occasion, we do offer discounts and run promotional sales. Please follow us on social media, sign up for our mailing list, or contact us for more information.
TO MANAGE YOUR ORDERS: – Click on the My Account Link in the top tool bar of the Gentex Corporation or individual brand sites. – Login into your account. – Through the Orders Feature, you can check the status of your orders, review your past completed orders, view order details, print old invoices, initiate returns, and even reorder old orders.
SET UP FOR A NEW ACCOUNT By creating an online account with Gentex Corporation you’re able to:
• Check Out More Quickly (On and Offline) • Receive Order Messages • Receive Special Pricing and Promotions Messages • View Order Status • View Completed Orders • Initiate Return Requests • Create and View an Address Book • Create and View Wish Lists • View and Change Your Account Details • See Your Recently Viewed Items • View Store Credit • Expedite Customer Service and Support
CHANGE AN ACCOUNT – Click on the My Account Link in the top tool bar of the Gentex Corporation or individual brand sites. – Login to your account. – Through the Account Setting feature, you’ll be able to update your information and then save it.
CLOSE AN ACCOUNT To ensure all facets of your online account are properly closed, please send a request to customerinfo@gentexcorp.com. Once received, they will work to provide you an account summary and notification of your online account closure for your records.
Manual Verification Needed means that your order requires additional information. Our Customer Service Team will contact you directly.
Awaiting Fulfillment means that your order is in production. We ship once inventory becomes available.
Once your orders ships, the order will be updated to show complete, and an automatic email notification with tracking information will be sent.
Your credit card will only be charged once your order ships.
Credit cards are not charged until the order is shipped.
If you would like to charge your card prior to shipment, make the request in the “Additional Notes” section at checkout.
A tax-exempt certificate is not required. Enter your government email address while placing the order and make a note in the “Additional Notes” section at checkout.
State Sales Tax is charged on orders placed from PA, MA, and CA.
Orders are usually processed within 48 hours of receipt.
– Changing color, cut, or size will have no impact on lead time.
– Changes cannot be made once the order is placed.
– Please contact Customer Service to cancel the order. Once your order is confirmed as canceled, you may place a new order.
Yes, an automatic email notification is sent once your order is placed.
Each time your order status changes you will receive an automatic email notification:
• Awaiting Processing – When you place your order. Please allow 48 hours for update. • Shipped – When your order has shipped. • Canceled – If your order is canceled.
Thank you for considering Gentex Corporation, where we’ve created an environment where great ideas and great people can thrive.
Visit the Careers section of our website to view current opportunities and learn how you can join our multinational team of over 900 exceptional and dedicated employees around the world and work on challenging and rewarding projects, grow your skills, and advance your career. Together, you and Gentex can build a career that’s uniquely yours.
Gentex Corporation welcomes opportunities to work with a wide variety of quality suppliers that provide materials and components used in the manufacture of our high-quality products. To learn more about becoming a Gentex supplier, which employs an ISO certified Quality Management System, please reach out to the contact listed below in your area of interest. Thank you for considering Gentex Corporation.
Helmets Respiratory Communications Optics Industrial Safety
SUPPLIER DIVERSITY Gentex is committed to providing the maximum practical opportunity for small or disadvantaged businesses to participate in Gentex’s procurement processes. Click here to learn more about our supplier diversity plan.
PURCHASE ORDERS For Suppliers requiring copies of the Gentex Purchase Order Terms & Conditions please refer to the following documents:
• US Terms & Conditions • US Product Assurance Requirements & Guidelines
Gentex Corporation uses many forms of media to inform and stay in touch with its customers around the globe. If you have a media/advertising opportunity you’d like to share with us, please send information on the opportunity via email to: Alexandra E. Brax, abrax@gentexcorp.com.
Please note: media contacts are for media/advertising inquiries only.
Gentex Corporation uses many forms of media to inform and stay in touch with its customers around the globe. If you have a news/public relations opportunity you’d like to share with us, please send information on the opportunity via email to: Alexandra E. Brax, abrax@gentexcorp.com.
Gentex Corporation supports programs that positively impact our customers and the communities that we operate and live in. We are especially proud that this support not only comes from our corporate donations but also the individual generosity and efforts of our employees. If you’d like Gentex to donate/support a program, please send detailed information via email to: Alexandra E. Brax, abrax@gentexcorp.com.
For employment verification, please send your request via email to our global human resources department at hr@gentexcorp.com.
To obtain business contact information for one of our employees, please send your request to the applicable contact area via our contact form.
Gentex Corporation is a privately held company, with financial information released as appropriate at their discretion.
Our philosophy of continually reinvesting in our employees, our customers, and our capabilities and technologies reflects in the positive growth of our business and the game-changing innovations our people have made for over a century. Watch the PBS documentary on Gentex Corporation and review our historical timeline which both celebrate the key innovations and other activities that have had a profound impact on advancing the performance capability and safety of our customers.
Gentex Corporation is headquartered in Carbondale, Pennsylvania, with other locations in the U.S. and around the globe.
Gentex Corporation is committed to providing personal protection and situational awareness products to defense forces, emergency responders, and industrial personnel operating in high performance environments. We do so by delivering superior products in a manner that serves employees, customers, and the community, while preserving the environment.
Everything you see or read on the Site is copyrighted unless otherwise noted and may not be used, except as provided in these Terms and Conditions or in the text on the Site, without advance written permission from Gentex. Gentex neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Gentex. If you’re interested in using images found on our Site, please send an email inquiry to our Media department.
Gentex Corporation maintains this site and social media sites to inform and stay in touch with its global customers. • Facebook • LinkedIn • YouTube
Ops-Core • Facebook • Instagram • LinkedIn • YouTube
PureFlo • Facebook • LinkedIn • YouTube
You may also connect with Gentex Corporation’s brands through its network of global distributors, or contact us directly.
As a global leader in personal protection and situational awareness solutions for defense forces, emergency responders, and industrial personnel Gentex participates in many leading industry trade shows and events. If you’d like to receive alerts on the shows we attend and new products, click here to join our mailing list.
Gentex has a Zero Tolerance Policy for infringement of our IP, taking action against products that violate this policy to defend our rights and the integrity of our products. All our products undergo rigorous testing to ensure the greatest protection, and our brands are backed by our promise to deliver the comfort and quality customers pay for when buying our authentic products. Therefore, we work tirelessly to eliminate infringing products from the marketplace to ensure the safety of our end users.
We urge our customers to protect themselves by buying directly from Gentex Corporation or an authorized distributor. Contact us to inquire whether a dealer is authorized or view our distributors. If you are unsure if you have a genuine Gentex product, authenticate your product.
Gentex considers licensing opportunities on a case-by-case basis. If you are interested in licensing our products, please contact licensing@gentexcorp.com.
