Shipping and Returns

Shipping—New Purchases

  • Our products are built-to-order and have extended lead times ranging from 4-24 weeks. Please refer to the individual product page(s) for more information.
  • Gentex Corporation ships within the United States via UPS Ground and cannot ship to a Post Office Box (P.O. Box) address.
  • Gentex Corporation ships internationally to deployed military and military contractors only to APO/FPO/DPO P.O. Box addresses by way of USPS (United States Postal Service). Please note that we are not able to provide a tracking number for these shipments.
    • If you are a member of the US military member or a US contractor working with the US military, you must provide a signed end use statement and your official government email address. Otherwise, we are unable to process orders with foreign IP addresses or with an overseas billing address.
    • We estimate up to 14 business days to deliver, however, some destinations may take longer.
  • Gentex does not charge for shipping when you checkout through the Gentex Corporation online store.

On-Line Purchase Returns--U.S. Domestic Only*

If you are not satisfied with your on-line purchase, you may return it within 15 days of your receipt of shipment.

  • There are no refunds or exchanges on build-to-order or custom products.
  • Returns will only be accepted if the item is unused, in its original condition, and in its original packaging.
  • A full refund will be applied to your credit card, if your return meets these conditions.
  • Please allow 10-15 business days from the date and time the item is received by Gentex Corporation to process a refund.
  • You are responsible for all shipping costs and risk of loss in transit of the item, unless it was our error.

Return Process

Before returning your item(s), please contact customer service (+1.888.894.1755) to obtain approval for the return.

Deliver all Online Returns to:

Gentex Corporation
Attn: Returns, Order #___:
324 Main Street
Carbondale, PA 18407
USA

For your protection, please use FedEx or UPS for return shipment, and insure the shipment according to its value.

*For non-online or international online order purchase returns, please contact customer service (+1.888.894.1755).