Shipping and Returns
- Our products are built-to-order and have extended lead times ranging from 4-24 weeks. Please refer to the individual product page(s) for more information.
- Gentex Corporation ships within the United States via UPS Ground and cannot ship to a Post Office Box (P.O. Box) address.
- Gentex Corporation ships internationally to deployed military and military contractors only to APO/FPO/DPO P.O. Box addresses by way of USPS (United States Postal Service). Please note that we are not able to provide a tracking number for these shipments.
- If you are a member of the US military member or a US contractor working with the US military, you must provide a signed end use statement and your official government email address. Otherwise, we are unable to process orders with foreign IP addresses or with an overseas billing address.
- We estimate up to 14 business days to deliver, however, some destinations may take longer.
- Gentex does not charge for shipping when you checkout through the Gentex Corporation online store.
On-Line Purchase Returns--U.S. Domestic Only*
If you are not satisfied with your on-line purchase, you may return it within 15 days of your receipt of shipment.
- There are no refunds or exchanges on build-to-order or custom products.
- Returns will only be accepted if the item is unused, in its original condition, and in its original packaging.
- A full refund will be applied to your credit card, if your return meets these conditions.
- Please allow 10-15 business days from the date and time the item is received by Gentex Corporation to process a refund.
- You are responsible for all shipping costs and risk of loss in transit of the item, unless it was our error.
Before returning your item(s), please contact customer service (+1.888.894.1755) to obtain approval for the return.
Deliver all Online Returns to:
Attn: Returns, Order #___:
324 Main Street
Carbondale, PA 18407
For your protection, please use FedEx or UPS for return shipment, and insure the shipment according to its value.
*For non-online or international online order purchase returns, please contact customer service (+1.888.894.1755).